Here at ArtCapitol, we want to make your art collecting experience smooth and stress- free. In the event of a damaged or lost item, or if you are just not satisfied with your art, please contact firstname.lastname@example.org in order to expediently resolve the situation.
Since our prints come in various limited quantities, the sooner we are contacted, the better chance we have at replacing your lost or damaged art.
You may return your order within 14 days of receiving your art to receive a free replacement, exchange or a full refund for the price of the print if you are not satisfied. Any shipping and return shipping costs are the responsibility of the customer.
Before contacting us, please read the following:
Lost in the Mail
All our orders are shipped with tracking numbers. Unfortunately, this does not stop them from getting lost from time to time. The majority of the time, they are delayed longer than usual and can still turn up several days later. Should the tracking number confirm delivery, please consult your local post office for further information. Packages sometimes get misplaced.
Once the post office has confirmed the package as lost, we will send you another print if the edition has not sold out yet. Please email your order number and explanation to email@example.com. If the edition has indeed sold out, we will refund your purchase in full.
We take pride in making sure each piece of art is shipped with a great amount of care so it does not get damaged. All our items are labeled with special handling instructions for the carriers to see. As we cannot control what happens in this big world we live in, should your package arrive damaged, we will replace your print as soon as you contact us. We'll just need proof of the damage, so please email a snapshot to firstname.lastname@example.org. Since our prints are sold as limited editions, we regrettably cannot replace them once the edition has sold out. In the event that this occurs, we will refund your purchase. Should you simply want a refund, regardless if the edition is still open, we will refund you.
We work closely with premier printers in the industry to create the best exhibition quality prints on the market. Each print goes through a thorough quality control check before shipment. As we print in limited yet large quantities, there are those rare occasions where a flawed print will ship out. Reviewing your art as soon as it arrives ensures the condition of the print and whether you'll need to return it. You have 14 days from receipt to return.
If you do spot an error or defect, email a snapshot of any discrepancy to email@example.com. Once we receive the email, we ask that you destroy the original flawed print (rip it up) and send another picture confirming you have done so. As soon as we receive that, and if the edition is still open, we will quickly send out your replacement. In the event the edition has sold out, or you want a refund regardless, you will be refunded.
If you are simply not satisfied with your art and would like to return, please follow these instructions:
Art Capitol Returns
269 S. Beverly Drive, #1234
Beverly Hills, CA 90212.
We recommend you include a tracking number for your returns to ensure their arrival. Return shipping costs are the customer’s responsibility.
For any additional questions please contact us at firstname.lastname@example.org or call customer service between 10am-5pm PST at 310-360-8333.